Privacy Policy

Last updated: 26 Oct. 2025

Welcome to Roka London / Israel
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:
When you contact us, make a purchase, or sign up for updates, we may collect your name, email address, phone number, billing/shipping address, and payment details.

b. Technical Information:
We may collect data automatically through cookies or analytics tools, such as your IP address, device type, browser information, and browsing activity.

c. Communication Data:
Information you provide through messages, contact forms, or newsletter subscriptions.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders or requests

  • Communicate with you regarding purchases, inquiries, or updates

  • Improve our website and customer experience

  • Send marketing updates (only if you’ve opted in)

  • Comply with applicable laws and regulations

3. Sharing and Disclosure

We do not sell your personal information.
We may share data only with:

  • Service Providers: trusted third parties such as payment processors, shipping companies, and IT service providers who help us operate our business.

  • Legal Authorities: when required by law or to protect our legal rights, safety, or prevent fraud.

All service providers must comply with our data protection standards and the relevant privacy laws.

4. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
You can manage or disable cookies through your browser settings, though some parts of the site may not function properly without them.

5. Your Rights

Under the Israeli Privacy Protection Law (1981) and Amendment 13 (2022), you have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of inaccurate or outdated information

  • Withdraw consent to data processing or marketing communications at any time

  • File a complaint with the Israeli Privacy Protection Authority (רשות הגנת הפרטיות) if you believe your rights have been violated

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse.

All personal data is stored securely and only authorized personnel have access to it, as required under Amendment 13, which imposes stricter personal responsibility on data controllers and managers.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax or accounting obligations).

8. International Data Transfers

If you are accessing our website from outside Israel, please note that your data may be transferred and processed in other jurisdictions.
We take reasonable measures to ensure that any such transfers comply with applicable data protection laws.

9. Legal Compliance – Amendment 13 (תיקון 13)

We comply with the updated Israeli Privacy Protection Law (Amendment 13), which includes:

  • Stricter sanctions and liability for misuse or unauthorized disclosure of personal information.

  • Requirement for database registration, classification, and protection.

  • Assignment of personal responsibility to data managers for compliance.

  • Maintenance of security logs and incident reporting procedures.

If you suspect any misuse of your personal data, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. The latest version will always be available on our website, and the “last updated” date will be revised accordingly.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Roka London
Email: 
Phone: 
Address: 3 Rothschild, Tel-Aviv
Jurisdiction: Tel Aviv, Israel